Last updated (June 20, 2017)
Waitbusters is an Front of House (FOH) management and marketing software as a service (SAAS). All the Waitbusters code resides and for the most part, runs in the Amazon Web Services (AWS) Cloudon AWS. All Waitbusters application viewing is done via a web browser, Facebook Messenger chatbot and other messenger platforms such as Kick, Skype, Whatsapp, WeChat, Slack and others.
The basic functionality of Waitbusters includes the following:
By registering for and/or using the Services in any manner, you agree to these TOS and all other operating rules, policies and procedures that may be published from time to time on the website by us, each of which is incorporated by reference and each of which may be updated from time to time without notice to you.
Some of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these TOS by this reference.
These TOS apply to all users of the Services, including, without limitation, users who are contributors of content, information, API’s and other materials or services, registered or otherwise.
You represent and warrant that you are at least 13 years of age. If you are under age 13, you may not, under any circumstances or for any reason, use the Services. Children between the ages of 13 and 18 may use these Services only with the permission and active involvement of a parent or legal guardian.
We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these TOS are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these TOS or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.
The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.
In utilizing Waitbusters, the User will be required to create an account. In creating an account, User must provide true, accurate, and current information about themselves and their business; maintain the confidentiality of said account; and accept responsibility for all activities that occur under your account or password. Waitbusters will not be responsible for any losses arising out of the unauthorized use of the Users’s username, password, and/or account and the User agrees to indemnify and hold harmless Waitbusters, its officers, directors, employees, parents, subsidiaries, agents, affiliates and business partners and/or licensors, as applicable, for any improper, unauthorized, or illegal uses of the same.
You can only have one Waitbusters Dining account at any time. We do not allow Users to have multiple accounts for the same individual. Attempting to and/or establishing multiple accounts for the same user (even if such accounts are registered with different profiles, emails, phone numbers, payment methods, and etc.) violates this Agreement. We reserve the right to take corrective action at our sole discretion (including but not limited to suspending or terminating Service and/or deleting accounts) in the event you attempt to and/or establish multiple accounts with us.
Waitbusters grants you a limited license to access and make personal use of the Service. Waitbusters retains ownership of all right, title and interest to the Product, the Product design and Documentation, and the intellectual property rights therein and thereto (including without limitation, all patent rights, design rights, copyrights and trade secret rights) subject to the Software license granted in this Section. User agrees not to:
Software License Grant
Waitbusters hereby grants to User and User accepts a personal, non-transferable, non-exclusive license to use the Software. The license is granted in accordance with the subscription period.
User will have the opportunity to utilize Waitbusters in the following ways:
By using Waitbusters for the above-purposes, User hereby agrees to conduct its communication in an appropriate manner. Waitbusters reserves the right to utilize, edit or remove any written communications or submissions that it deems inappropriate. The following list contains prohibited types of conduct and contact by the User. You as the User are prohibited from the following, included but not limited to posting or transmitting via email or SMS:
We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. All provisions of these TOS which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
The services provided by Waitbusters’ are intended only to assist you in your efforts to make dining reservations, get in line, jump the line or receive promotions. We have no special relationship with or fiduciary duty to you. You acknowledge that We have no duty to take any action regarding:
You release us from all liability for you having acquired or not acquired Content through the Services. We make no representations concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or Content contained in or accessed through the Services. WE WILL TRY TO KEEP WAITBUSTERS UP AND RUNNING AND BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. THE SERVICES AND CONTENT ON WAITBUSTERS ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK.
You shall defend, indemnify, and hold harmless us, our affiliates and each of our and their respective employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services, Content, or otherwise from your User Content, violation of these TOS, or infringement by you, or any third party using your identity in the Services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defenses.
YOU AGREE THAT NOTWITHSTANDING ANYTHING DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DIRECT OR GENERAL DAMAGES), WAITBUSTERS SHALL ACCEPT NO LIABILITY. IN NO EVENT SHALL WAITBUSTERS OR ITS SUPPLIERS BE LIABLE FOR ANY, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST DATA, OR ANY OTHER INDIRECT DAMAGES EVEN IF WAITBUSTERS HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.
For any issue with dining arising out of your connection with your access to, use of or inability to use Waitbusters, specifically but not limited to:
Injury, illness or harm caused by Restaurant, including but not limited to owners; or Restaurant patrons;
For any viruses, bugs, Trojan horses or the like (regardless of where they originated from) or software failure;
For any cost of procurement of substitute goods or services, or
special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever, substitute goods or services (however arising);
For any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.
User hereby releases Waitbusters from all liability based upon User’s interactions with Restaurant. Restaurant is solely responsible for any of User’s claims, injuries, illnesses, damages, liabilities and costs suffered by User as a result of User’s interaction with or visit to Restaurant.
These TOS shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, including its conflicts of law rules, and the United States of America. You agree that any dispute arising from or relating to the subject matter of these TOS shall be governed by the exclusive jurisdiction and venue of the state and Federal courts of Mecklenburg County, Virginia.
The Services may permit you to link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources.
Waitbusters may permit Third Parties, such as restaurants, to publish content on the Service or include Third-Party content via Application Programming Interfaces (APIs) including but not limited to graphics, text or copy, reviews, and pricing and promotional information. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such promotion, offer, content, goods or services available on or through any such website or resource. Waitbusters’ further assumes no liability whatsoever for third-party representations as to price, quality, value, or availability.
We reserve the right, in our sole discretion, to modify or replace any of these TOS or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the bot or by sending you notice through the Services, via e-mail or by another appropriate means of electronic communication. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. While we will timely provide notice of modifications, it is also your responsibility to check these TOS periodically for changes. Your continued use of the Services following notification of any changes to these TOS constitutes acceptance of those changes.
Every phone call my staff doesn’t have to personally answer provides more time to devote to our in-house guests. Amazing service.
I love how we can turn Call Concierge on and off in seconds based on how busy we are. My staff loves it and customers appreciate how fast the service responds to their request.
We get more done. Adding The Call Concierge boosted morale because the hosts are no longer distracted with deciding to respond to our customers on hold or those in front of them.
Most of the easy questions that take up a lot of time are now handled with our The Call Concierge. Just giving directions or taking phone orders was a distraction. Our customers like it.